GETIN TOUCH

WE'RE HERE TO HELP


We recommend downloading both the TUI App and the BLUE® App before you travel:

The TUI App will include all your holiday booking information including your accommodation, flights and transfer information. It will enable you to make changes to your booking such as adding flight extras to your booking, checking in for your flight, amending your holiday booking such as upgrades through the manage my booking section and allows you to receive your transfer information. You will be able to chat to one of the TUI experience team 24/7 using the chat function.

The BLUE® App is your holiday guide– full of useful information including the local resort, entertainment programme, restaurant opening hours and menus. You can book your place on activity sessions, TUI Kids Club sessions or reserve tables in the á la carte restaurants in some of our Sensatori hotels.

THE SENSATORI EXPERT

Providing an exclusive pre departure service

Hello, I'm Claire, your dedicated Sensatori Expert.

Welcome to our exclusive pre-departure service.

I'm here to offer you a personalized and tailored experience to meet all your needs. Whether it's specific information about your Sensatori Experience or assistance with any queries, I'm here to help.

You can reach out to me via email at Sensatoriexpert.coralsea@tui.com or through our convenient live chat service. Feel free to ask any questions about hotel facilities/services before your arrival or share any special occasions or requests for your stay.

Wishing you a fantastic stay with us!

Be sure not to miss our handy FAQ section, where you can find answers to the most common questions that guests typically ask. It's a valuable resource designed to address any queries or concerns you may have before, during, or after your stay. Whether you're curious about amenities, activities, or local attractions, our FAQ section provides helpful information to enhance your overall experience.

ANY QUESTIONS CONTACT NAME, YOUR SENSATORI EXPERT TODAY.

BLUE GUIDES

help you make the most of your holiday experience

Meet our friendly team of BLUE® Guides, dedicated to ensuring you have the best possible holiday experience at every Sensatori by TUI BLUE resort. With their wealth of local knowledge, they're your go-to resource for recommendations on must-see local attractions and navigating your way around.

You can easily get in touch with our BLUE® Guides through the BLUE® App or simply approach them in person.

In addition to their scheduled daily service times at the BLUE® Guides’ service area, our team is always available whenever you need assistance during your stay.

Allow us to introduce ourselves: Ben, and Julie. You can find us at the reception area, where we're ready to provide you with local information and support throughout your stay. You'll find us in the hotel daily from 09:00 to 22:00.

Whatever questions you have, we have the answers and are more than happy to help. We can't wait to meet you all soon!

This is contact video.

This is contact video.

GET MORE FROM YOUR HOLIDAY

DOWNLOAD OUR APPS TODAY

BLUE® App

On-holiday - dedicated app for your Sensatori hotel stay

Keep track on everything going on in the hotel

Get notifications and promotions

Find information on how to book a la carte restaurants

Complete childcare registration and book Kids Club sessions

Provide feedback on your experience

 

TUI APP

Your main TUI app is needed to manage your booking

Pay your balance

Check in online

Find out about your flight status and transfer information

Book experiences outside of your hotel

Book your next TUI Blue holiday

Download BLUE® APP

Download TUI APP

Download BLUE® APP

Download TUI APP